> As a reducio ad absurdum, suppose that Amazon was secretive beyond all dreams of a CIA director, but never ever failed. Would people care about their communic

> As a reducio ad absurdum, suppose that Amazon was secretive beyond all dreams of a CIA director, but never ever failed. Would people care about their communications strategy? This is not the same. No one cares about active communication, when things go as expected. However, failure/unexpected outcomes are supposed to be communicated properly. > The updates probably have a lawerly feel because when the engineers are asked for a status update by management, they get a "piss off, we're working on it, don't bug me". The relationship between a boss and an employee is different than a customer and a company. More so, A boss asking for update, is not the same analogy as company providing an update. When I(an employee, and most of my coworkers) work on some bug fix, makes things inconvenient others (including my bosses), I try to communicate the status of the issue and progress with my efforts actively, even if they dont ask for it, because this is what I believe is the professional thing to do.