While they make the obvious point that communication has been bad, the analysis loses site of reality at some point. With an outage of this size and duration, c

While they make the obvious point that communication has been bad, the analysis loses site of reality at some point. With an outage of this size and duration, clearly the outage is the problem. Better communication might smooth some feathers, but at the end of the day if a lot of your big customers are down it won't matter a ton. I've heard one of the arguments several times: that good early communication would have allowed many customers to move off of the East region early and avoid bulk of the problem. Given the size of the East region, it's hard for me to imagine they would have had the ready capacity to accept some sort of mass migration. Worst case you could imagine load/peak use problems significantly degrading service in other regions as customers moved.