3 ms·

You'd be wrong. Even though it is a huge company, budgets are managed in really small groups, and no manager would "waste" a headcount when they only have a han

• derefr 16y ago
  Such a person, though, if kept by anyone, would be budgeted under a high-ranking executive or "internal affairs" group that would want to know what's going on in order to optimize their requests—not by some group wishing to publish updates and to thereby be optimized. I'd imagine that this person would be constantly reassigned to whichever project was currently experiencing the most emergency-like conditions (if they weren't given free-reign to find these projects—because, hell, they're in the absolute best position to hear the word-on-the-street of new emergencies.)
• pero 16y ago
  I've worked at a large FI where there is an entire team devoted solely to this task--"communicate with/between stakeholders and techies when something doesn't work." I have no idea what they do--or are qualified to do--if otherwise. They are 10 deep with 3 middle managers and a senior, out of a 100ish department devoted to the FI's .com and online services front-ends. There is another team for customer support. Although definitely overkill, and understandably in an organization that doesn't particularly value efficiency either, it goes some ways to illustrate the importance of these communication channels in mission-critical environments.