> I think that retention tactics that drag out the process might be more harmful in the future. I agree, but the case I directly observed was when the only foc

> I think that retention tactics that drag out the process might be more harmful in the future. I agree, but the case I directly observed was when the only focus was on the current period. What happened in the current month or quarter was the only concern. Long term effects were "too complex to worry about". This form of business myopia is all too common.