In regards to 2, the author mentions the same concern, and a possible reason for the difference in service, way at the end: > Or maybe my account rep with Grou

In regards to 2, the author mentions the same concern, and a possible reason for the difference in service, way at the end: > Or maybe my account rep with Groupon is just to blame? Perhaps Groupon grew too big, too fast, to consider the value of communication and treatment with merchants...