3 ms·

This might work in the customer's favor though as the rep might offer concessions to try and get back on good terms

• novok 6y ago
  Or they get irate at how dare they secretly be irate at me, I'm sick of all the irate people!
• rendaw 6y ago
  Or they may decide to put in minimum effort or just close the conversation saying "I'm glad we were able to help you."