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Or typing an irate and cursing message that they don't intend to send, deleting it, and then sending a polite message based on the first.

• umvi 6y ago
  This might work in the customer's favor though as the rep might offer concessions to try and get back on good terms
  • novok 6y ago
    Or they get irate at how dare they secretly be irate at me, I'm sick of all the irate people!
  • rendaw 6y ago
    Or they may decide to put in minimum effort or just close the conversation saying "I'm glad we were able to help you."