3 ms·

> Do you anticipate typing private info, backspacing, then replacing it with some bland query about switching internet plans? I anticipate people accidentally

• nitrogen 6y ago
  Or typing an irate and cursing message that they don't intend to send, deleting it, and then sending a polite message based on the first.
  • umvi 6y ago
    This might work in the customer's favor though as the rep might offer concessions to try and get back on good terms
    • novok 6y ago
      Or they get irate at how dare they secretly be irate at me, I'm sick of all the irate people!
    • rendaw 6y ago
      Or they may decide to put in minimum effort or just close the conversation saying "I'm glad we were able to help you."