We're temporarily down with no permanent damage. But we have no way to relay that info to our customers because everything, including our users' email addresses

We're temporarily down with no permanent damage. But we have no way to relay that info to our customers because everything, including our users' email addresses, is inaccessible. Big oversight that I will be fixing as soon as we're back up. It feels absolutely terrible to only be able to assure customers that their data is safe _after_ they write a panicked email asking if their data is gone.