3 ms·

Are you sure you're a potential customer? Apart from the somewhat broken English I can't see what's wrong with that 50-word summary. I'd guess they would have

• jessehorne 6y ago
  Yep!
• jolmg 6y ago
  Indeed. I don't know anything about New Relic apart from that summary, and it seemed to contain enough information to get started making a similar product. I think their potential customers likely understand the jargon used, which is really just "serverless" and perhaps "monolithic", maybe "platform". I don't understand OP's problem with "observability", though. I don't think that counts as jargon, and it doesn't seem like a hard English word to understand. A dictionary would have helped more than Wikipedia, in any case.