Perhaps this is a cynical view, but as someone who spent a thousands of hours in MS offices throughout the world, they could hit this target essentially overnig

Perhaps this is a cynical view, but as someone who spent a thousands of hours in MS offices throughout the world, they could hit this target essentially overnight if they brought many of the vendor employees on staff as FTE's. Microsoft outsources an astonishing amount of their support roles to external companies and many (perhaps even most) of those employees are minorities. If MS brought some of those jobs in house and worked on creating opportunities for those employees to learn and advance their careers they I think they it could eventually yield some very positive results for all involved.