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While Tesla has been making cars for 17 years, they have also been constantly scaling up. Prior to 2018, Tesla had delivered fewer than 500k cars total. By cont

While Tesla has been making cars for 17 years, they have also been constantly scaling up. Prior to 2018, Tesla had delivered fewer than 500k cars total. By contrast, they are pushing to get 500k cars out the door this calendar year. Toyota, GM, etc are sitting on mature product lines which are growing a few percentage a year. They can roll out a new assembly line and spend months fine tuning it before turning it up and shutting down the old one. Tesla has no previous assembly line to lean on. It's pretty clear Tesla as a company values growth over delivering the best quality product. The flip side of this is I've heard a fair number of people suggest that Tesla's service is good... stupid slow but eventually good.

ip26 6y ago
It's pretty clear Tesla as a company values growth over delivering the best quality product. Sure, I thought they had been pretty clear they felt reaching volume was critical to making BEV technology competitive (a larger revenue base over which to amortize development)
- ogre_codes 6y ago
  Based on the volume of posts here which seem to expect otherwise, it seems a lot of people don't understand what the secondary effects of this are.
rbanffy 6y ago
> Tesla as a company values growth over delivering the best quality product. I hope it works better for them and their clients than it worked for Boeing and the 737 MAX operators and passengers...
- nickik 6y ago
  Boeing has 50 layers of outsourcing. Tesla is vertically integrated and they try to control the whole process. Their QA might be bad but they have the highest safety rating in the market and are technologically the most advanced in terms of EV.
Sodman 6y ago
> Tesla's service is good... stupid slow but eventually good. It's so slow though that I don't think it can even be considered "good" anymore. Ok fine they eventually fix issues, but at the cost of you having a defective product for weeks/months? I really want to buy a Model Y, but I just almost had to push back the closing date on buying a new house because it took longer to have somebody in their solar panel department send a single e-mail than it took for the bank to get me a mortgage. It took a lot of stress, over a dozen e-mails and about 3 hours on the phone before I was able to eventually speak to a human to resolve my issue. The whole experience has soured the brand for me, and from googling around my case is far from an outlier.
nabla9 6y ago
>fair number of people suggest that Tesla's service is good... stupid slow but eventually good. This luxury sports car business model. Expensive sports cars are very unreliable and delicate. But they are so expensive that providing very good custom service and repair after the sale is worth it. They are trying to transform into a market where routine million car recalls kills the business and eats all profits. New cars are expected to work.
tomcam 6y ago
When it’s your car, stupid slow is by definition bad service. Especially at their prices, and with the promises they make.
Spooky23 6y ago
So they fix your car, but take an inordinate amount of time? That’s not good. Are you being held against your will?

ip26 6y ago

It's pretty clear Tesla as a company values growth over delivering the best quality product. Sure, I thought they had been pretty clear they felt reaching volume was critical to making BEV technology competitive (a larger revenue base over which to amortize development)

ogre_codes 6y ago
Based on the volume of posts here which seem to expect otherwise, it seems a lot of people don't understand what the secondary effects of this are.

rbanffy 6y ago

> Tesla as a company values growth over delivering the best quality product. I hope it works better for them and their clients than it worked for Boeing and the 737 MAX operators and passengers...

nickik 6y ago
Boeing has 50 layers of outsourcing. Tesla is vertically integrated and they try to control the whole process. Their QA might be bad but they have the highest safety rating in the market and are technologically the most advanced in terms of EV.

Sodman 6y ago

> Tesla's service is good... stupid slow but eventually good. It's so slow though that I don't think it can even be considered "good" anymore. Ok fine they eventually fix issues, but at the cost of you having a defective product for weeks/months? I really want to buy a Model Y, but I just almost had to push back the closing date on buying a new house because it took longer to have somebody in their solar panel department send a single e-mail than it took for the bank to get me a mortgage. It took a lot of stress, over a dozen e-mails and about 3 hours on the phone before I was able to eventually speak to a human to resolve my issue. The whole experience has soured the brand for me, and from googling around my case is far from an outlier.

nabla9 6y ago

>fair number of people suggest that Tesla's service is good... stupid slow but eventually good. This luxury sports car business model. Expensive sports cars are very unreliable and delicate. But they are so expensive that providing very good custom service and repair after the sale is worth it. They are trying to transform into a market where routine million car recalls kills the business and eats all profits. New cars are expected to work.

tomcam 6y ago

When it’s your car, stupid slow is by definition bad service. Especially at their prices, and with the promises they make.

Spooky23 6y ago

So they fix your car, but take an inordinate amount of time? That’s not good. Are you being held against your will?