It’s not supposed to make sense... it’s supposed to make the system unwieldy and frustrating. There is no requirement that you assume good faith. It’s usually

It’s not supposed to make sense... it’s supposed to make the system unwieldy and frustrating. There is no requirement that you assume good faith. It’s usually a nice (and calming) place to start, but when the evidence is to the contrary it’s reasonable to not give them the benefit of the doubt.