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> Comcast...unreliable It really depends. I have Comcast Business and it has been great. I used to have Fusion from Sonic in an apartment in Santa Clara, CA at
by athms 6y ago
> Comcast...unreliable
It really depends. I have Comcast Business and it has been great. I used to have Fusion from Sonic in an apartment in Santa Clara, CA at 9Mb/s. This was acceptable and the service never felt constrained. Unfortunately, I moved to a house in the same city and the bandwidth Sonic quoted was 3Mb/s. They pitched bonded to bring it up to 6Mb/s. At that point I looked into Comcast Business which starts at 35Mb/s and the L1 support aren't idiots.
Sonic has its own problems. I have been a customer of theirs off and on for over twenty years, and their support has gotten worse while their sales tactics started mimicking AT&T and Comcast. Being a scrappy underdog doesn't cut it anymore.
It took three attempts to get a DSL connection at my last apartment because AT&T failed to do work on their end. Granted, Sonic is dependent on AT&T and they are treated as a customer in this regard, but it is a major weakness. A customer should NOT be informing Sonic that a scheduled activation wasn't completed; Sonic should be the party reaching out to a customer.
I have had modem reboots and complete failures with Sonic equipment. Documented these incidents in excruciating detail and Sonic support responds with boiler plate, telling me to do things I have already done. I would love to buy my own equipment, but unlike cable modems, nobody makes DSL modems for the general market anymore.
I never signed up for promotional email, but Sonic started sending me a sales pitch every week for DirectTV. I normally deleted these, but it got to a point that I was getting three a week. When did Sonic decide that automatic opt-in was an acceptable business practice?
- martinald 6y agoThe problem is that Comcast (or Comcast Business) is DOCSIS, which is shared. If you get on a CMTS which is overloaded (either through an area with higher than average usage per customer, or too many customers connected) you are pretty screwed. QoS on DOCSIS is an oversight which I've never really seen work properly (mainly it is upstream that is the problem, and it's just hard to enforce this on such a shared channel).
- athms 6y agoTrue. However, most Sonic Fusion accounts are resold AT&T circuits, including FTTN. As long as Sonic is at the mercy of AT&T, infrastructure issues can crop up. In the late 1990s, which was pre-Fusion, my Sonic DSL service stopped working. After a week of no Internet, Sonic informed me that AT&T had used my active circuit for another customer. The DSLAM was over subscribed and AT&T took a reseller circuit and used it for a new, non-reseller circuit. Because the DLSAM had no capacity, I was SOL. I switched to Comcast. I had another issue when I lived in my last apartment a few years ago. When Sonic came out to service the line, they put a quality cable in the building's wire closet. Well, AT&T decided they liked that cable and took it for another customer. The cable had a Sonic label, they knew it wasn't their service. I am convinced AT&T does this on purpose since resold circuits bring in less revenue. There is nothing Sonic can do for these types of shenanigans. Dane keeps on pimping Sonic's fiber but it has limited availability. I am in my 50s, I will be dead before it comes to Santa Clara, California, the middle of Silicon Valley.