If companies were honest, they would multiply downtime by the number of users at the time. Because of course, great uptime doesn't matter if it's only uptime

If companies were honest, they would multiply downtime by the number of users at the time. Because of course, great uptime doesn't matter if it's only uptime when no one is using it in the middle of the night. It's like when trains report 95% on time, except that the times when the service is delayed is when the trains are full. All the delays that actual people experience (person-hours) happen in that 5%.