The phrasing used was not great, but I do not think it's gate keeping. I honestly find it insulting that we think 'normal' people can't drag some files to a dev

The phrasing used was not great, but I do not think it's gate keeping. I honestly find it insulting that we think 'normal' people can't drag some files to a device, most family members know how to use a USB drive, and managing files on a USB drive isn't too dissimilar to dragging and dropping files to a device like an e-reader.