Because people are often irrational. Dilbert's pointy-haired boss resonates with a lot of office workers for a reason. We've all had, or at least heard about,

Because people are often irrational. Dilbert's pointy-haired boss resonates with a lot of office workers for a reason. We've all had, or at least heard about, that boss who was utterly incompetent, who masked that incompetence in self-important blustering, and who were physically unable to listen to the rank-and-file. Regulation is and should be there to deal with the abusers, and not with the companies that do, in fact, look out for the long-term welfare of both their employees and their customers.