Sure, as long as you're polite about it (and it would be incumbent on the reporter to be polite as well). It's not your responsibility to help users debug. If y

Sure, as long as you're polite about it (and it would be incumbent on the reporter to be polite as well). It's not your responsibility to help users debug. If you do that often, for issues that are actually more widely reproducible, your software might end up getting a reputation for instability. Whether you care about that or not is up to you.