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Forum is more useful for future users. Live chat gives a better experience for the immediate asker. Pick your poison.
by itwy 6y ago
Forum is more useful for future users. Live chat gives a better experience for the immediate asker. Pick your poison.
- gervwyk 6y agoI have often found in chat conversations that if it gets too busy difficult questions goes answered or the discussion overtaken by some other question. Then, it can easily become a worse experience for the immediate asker..
- seg_lol 6y agoChat works when there is an existing relationship between both parties. Doing random support over a chat channel would take someone with patience better spent elsewhere.