I had a similar experience early in my career working in a call center. We received a lot of calls about 1 problem with customer modems. I wrote a script that d

I had a similar experience early in my career working in a call center. We received a lot of calls about 1 problem with customer modems. I wrote a script that detected snmptraps and automatically issued bounce commands to the remote modems. Our call volume dropped noticeably. I told my manager why. He was pissed, and asked how we were going to justify headcount if our call volume was dropping. Lesson learned. [edit: the ambiguous lesson is intentional. I stopped trying, but he kept everyone employed. So... lesson learned :)]