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> I have to wait on hold. [...] How do we avoid this? Hold really is awful. And it's gotten so much worse during covid. Re how do we avoid this: for starters,
by throwaway287391 6y ago
> I have to wait on hold. [...] How do we avoid this?
Hold really is awful. And it's gotten so much worse during covid. Re how do we avoid this: for starters, there should be laws against companies putting people on hold without providing a callback option. As far as I can tell there's no reason not to offer a callback option except to screw over your customers who aren't willing to wait on the phone and listen to their awful hold music for an hour straight to save some money on customer support and prevent your unwilling customers from cancelling. (BTW while we're at it, there should also be laws allowing anyone to cancel a subscription service online. California partially does this by requiring an online cancellation option when the subscription was started online.)
- saghm 6y agoThis isn't by any means a solution, but I've found I can reduce the annoyance of being on hold by hooking up my phone to a bluetooth speaker and then just going about my work like I normally would (sans listening to music) until I hear someone pick up. This might not work if you have other people around making noise, but it reduces the hassle a decent amount if you're alone or in a separate room.
- jlokier 6y agoI do similar but using wireless headphones, to get on with other tasks without being so affected, or affecting other people. Even then, I find myself semi-paralysed by the anticipation. It's hard to focus on something else, in case I don't notice the pick up and then they hang up. A callback would be much better.