There is a tipping point where my flexibility becomes your complexity. As you say, it’s hard to get right. It’s also hard to know when you got it wrong, since c

There is a tipping point where my flexibility becomes your complexity. As you say, it’s hard to get right. It’s also hard to know when you got it wrong, since customers overwhelmed by the complexity will choose another product, while power-users clamor for more “flexibility.”