So I guess you weren't fucked royally over christmas when one inch of snow brought T5 to a grinding halt? We received our luggage 5 weeks later and BA refused

So I guess you weren't fucked royally over christmas when one inch of snow brought T5 to a grinding halt? We received our luggage 5 weeks later and BA refused to reimburse all our costs (we lost a receipt for one train - presumably they think we walked and are going to pocket the cash...)