4 ms·
> power users who think they know more than they do, who end up destroying their data through the API That's their own fault IMO. Power users by virtue of thei
by darau1 6y ago
> power users who think they know more than they do, who end up destroying their data through the API
That's their own fault IMO. Power users by virtue of their name shouldn't need babysitting.
- PragmaticPulp 6y agoOne of the hard truths about dealing with customers is that they don't care whose fault it is. They're just angry and they want a resolution. In practice, you can't simply divide customer problems into self-inflicted and company-inflicted and decline to support the customers' self-inflicted problems. The line between the two types of problems is too blurry to enforce, but the reality is that customers don't care either way. They just want you to fix it, and they expect your product to prevent them from shooting themselves in the foot in the first place.
- auggierose 6y agoIt doesn't really matter whose fault it is, it's still your business.
- Spivak 6y agoAnd you probably keep better backups than they do. I've had this happen plenty of times. Free backup restore test.
- apozem 6y agoDoesn't matter if it's their fault. If their monthly recurring revenue is high enough, they'll make it your problem. I've seen it happen.