I don't think every performance metric has to be tied to an explicit contract. There are thousands of such metrics in a large organization's tech stack. What O

I don't think every performance metric has to be tied to an explicit contract. There are thousands of such metrics in a large organization's tech stack. What OP is asking is whether the performance they are seeing is comparable to the industry-leading load balancers that HN readers are familiar with. The answer to that question is independent of any contract.