Yes, the customer would have to define their activities (e.g. 'page view', 'completed order', 'support ticket opened') and write sql snippets to define them. h

Yes, the customer would have to define their activities (e.g. 'page view', 'completed order', 'support ticket opened') and write sql snippets to define them. https://docs.narrator.ai/docs/activity-transformations https://docs.narrator.ai/docs/activity-transformations describes these scripts and links to a few examples