4 ms·
Steam is justified in doing it. Their refund policy is generous. If you haven't played the game for less than 2 hours, you can get a refund, no questions asked
by nindalf 6y ago
Steam is justified in doing it.
Their refund policy is generous. If you haven't played the game for less than 2 hours, you can get a refund, no questions asked. Normal customers generally don't need to apply chargebacks because of this policy.
Credit card thieves however, make purchases that are charged back eventually. Steam goes thermonuclear on such accounts, reducing the incentive for credit card fraud on their store.
- account42 6y agoTheir refund policy is only generous in US terms - they were sued into implementing it by the Australian consumer protection agency.
- matheusmoreira 6y ago> Steam is justified in doing it. Maybe in cases where the fraud is proven. After the consumer buys tons of stuff on an online store, the company shouldn't be able to just delete their accounts unilaterally just because of one chargeback. There's a huge power imbalance here and consumers need protection. > Their refund policy is generous. What they offer is the bare minimum really. And they had to be condemned by a court of law in order to implement that policy. They also suffered zero consequences for years of consumer exploitation with their sales plus lack of refunds strategy in order to trap impulsive buyers. It's not a coincidence that Steam sales became a lot less generous after the refunds policy was implemented.