22 ms·

It's also a good idea to cancel services via mail and to demand a written response confirming the cancellation. Otherwise, Vodafone (from your example) may conv

by chokma 6y ago

It's also a good idea to cancel services via mail and to demand a written response confirming the cancellation. Otherwise, Vodafone (from your example) may conveniently forget the exact date of your cancellation... and good luck proving you cancelled an account on time if the confirmation SMS is now stored on a no longer valid SIM card, you cannot prove anything. Yeah, Vodafone ... still sending invoices which deny I cancelled my contract half a year ago. edit:grammar

Liquid_Fire 6y ago
You should still be able to access the SMS messages stored on a disabled SIM. It just won't connect to the network. (Also, obviously you can copy the message to the phone memory, screenshot it, etc)
smerdyakov 6y ago
Consumer protection is definitely lacking in Germany in this regard. Especially the automatic 6 month renewal of contracts if you don't explicitly cancel 3 weeks before the end of the contract! It really irks me. Automatic renewal is definitely not enforceable under e.g. UK law and I'm pretty sure also under EU law and yet it persists in Germany somehow. Argh!
- levosmetalo 6y ago
  No, your contract doesn't get renewed automatically. In Germany usually your contract says it will automatically extend for a year unless cancelled. This basically makes your contract open ended with cancellation option, which you need to exercise if you want to cancel. You can also cancel your contract in case the other party change anything related to it. There's nothing wrong with that, you just need to read what you sign. And it's a common practice, not a surprise. If you want to be sure your contract will not extend, you can always hand over the cancellation request at the time of signing the contract.
  - squiggleblaz 6y ago
    > No, your contract doesn't get renewed automatically. In Germany usually your contract says it will automatically extend for a year unless cancelled. I don't understand what distinction you're trying to draw there. It definitely feels as though the contract is automatically being renewed. Contrast with what I view as "a mere extension" - you contract for two years, and then after that two year period is over, it extends on a month-by-month basis and you can cancel at any time. >There's nothing wrong with that, you just need to read what you sign. This is a silly argument. The idea that large businesses and individual customers are equal has been disproved multiple times. It's like arguing that the American and European health care systems are equal. I can't modify the contract to have a fair and reasonable cancellation terms. But the business doesn't need to have unfair and unreasonable cancellation terms to provide a competitive product. It's just that they can say "These are the terms on which we will do business. Accept them, or accept the equivalent terms from another business." In Germany, consumer rights basically don't exist and the playing field is heavily tilted towards big business.

by chokma 6y ago

Liquid_Fire 6y ago

You should still be able to access the SMS messages stored on a disabled SIM. It just won't connect to the network. (Also, obviously you can copy the message to the phone memory, screenshot it, etc)

smerdyakov 6y ago

Consumer protection is definitely lacking in Germany in this regard. Especially the automatic 6 month renewal of contracts if you don't explicitly cancel 3 weeks before the end of the contract! It really irks me. Automatic renewal is definitely not enforceable under e.g. UK law and I'm pretty sure also under EU law and yet it persists in Germany somehow. Argh!

levosmetalo 6y ago
No, your contract doesn't get renewed automatically. In Germany usually your contract says it will automatically extend for a year unless cancelled. This basically makes your contract open ended with cancellation option, which you need to exercise if you want to cancel. You can also cancel your contract in case the other party change anything related to it. There's nothing wrong with that, you just need to read what you sign. And it's a common practice, not a surprise. If you want to be sure your contract will not extend, you can always hand over the cancellation request at the time of signing the contract.
- squiggleblaz 6y ago
  > No, your contract doesn't get renewed automatically. In Germany usually your contract says it will automatically extend for a year unless cancelled. I don't understand what distinction you're trying to draw there. It definitely feels as though the contract is automatically being renewed. Contrast with what I view as "a mere extension" - you contract for two years, and then after that two year period is over, it extends on a month-by-month basis and you can cancel at any time. >There's nothing wrong with that, you just need to read what you sign. This is a silly argument. The idea that large businesses and individual customers are equal has been disproved multiple times. It's like arguing that the American and European health care systems are equal. I can't modify the contract to have a fair and reasonable cancellation terms. But the business doesn't need to have unfair and unreasonable cancellation terms to provide a competitive product. It's just that they can say "These are the terms on which we will do business. Accept them, or accept the equivalent terms from another business." In Germany, consumer rights basically don't exist and the playing field is heavily tilted towards big business.