What I find pretty funny is that "call-back when operator is ready to talk" systems are pretty simple to implement these days. I've done a few in Amazon Connect

What I find pretty funny is that "call-back when operator is ready to talk" systems are pretty simple to implement these days. I've done a few in Amazon Connect, and it took about 10 minutes to set it up and an hour or so to train a few operators. Obviously, training operators at scale would be a completely different situation, but it's not impossible.