Australia's Centrelink, the unemployment/student payment government body, is notorious for doing this. They have physical centres which usually tell you to call

Australia's Centrelink, the unemployment/student payment government body, is notorious for doing this. They have physical centres which usually tell you to call the hotline. In 2015, the hotline got the busy signal for 29 million callers (Australia has 25 million inhabitants). 7 million were hung up during the wait time. I myself have been in their queue for hours at a time. There are zero legal ramifications for this behaviour. Source: https://www.smh.com.au/public-service/centrelink-hangs-up-on-29-million-calls-senate-estimates-hears-20161021-gs7ecj.html https://www.smh.com.au/public-service/centrelink-hangs-up-on...