Yes, from the article: > * Every business’s hold loop is different and simple algorithms can't accurately detect when a customer support representative comes o

Yes, from the article: > * Every business’s hold loop is different and simple algorithms can't accurately detect when a customer support representative comes onto the call. Hold for Me is powered by Google’s Duplex technology, which not only recognizes hold music but also understands the difference between a recorded message (like “Hello, thank you for waiting”) and a representative on the line.