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>If they make customers wait for hours but can't wait seconds for someone to get on the line, they should be considered effectively unreachable by phone. I thi
by ugh123 6y ago
>If they make customers wait for hours but can't wait seconds for someone to get on the line, they should be considered effectively unreachable by phone.
I think thats part of the playbook for most support call centers.
- crpatino 6y agoUnlike the playbook, though, this is a observable behavior that can be documented. If I were writing an utopia, class action lawsuits would rain like fire and brimstone.
- a_bonobo 6y agoAustralia's Centrelink, the unemployment/student payment government body, is notorious for doing this. They have physical centres which usually tell you to call the hotline. In 2015, the hotline got the busy signal for 29 million callers (Australia has 25 million inhabitants). 7 million were hung up during the wait time. I myself have been in their queue for hours at a time. There are zero legal ramifications for this behaviour. Source: https://www.smh.com.au/public-service/centrelink-hangs-up-on-29-million-calls-senate-estimates-hears-20161021-gs7ecj.html https://www.smh.com.au/public-service/centrelink-hangs-up-on...