My hypothesis is that the horrendous music is on purpose, as a way to get you to hang up and stop bothering them. Sure, the 2-hour wait times could just be beca

My hypothesis is that the horrendous music is on purpose, as a way to get you to hang up and stop bothering them. Sure, the 2-hour wait times could just be because they're too cheap to hire enough staff but what reason could there be to make the music so bad?