3 ms·
You forgot to preface with the new excuse: “Due to COVID-19...”
by mikestew 6y ago
You forgot to preface with the new excuse: “Due to COVID-19...”
- Nextgrid 6y agoAlso the permanent IVR message "please listen carefully as our options have recently changed".
- deleted 6y ago[deleted]
- GekkePrutser 6y agoAnd "your call may be recorded for training and quality purposes" and "your call is important to us". The former is s legal requirement but I really wonder why they often include the latter. I'd my call is that important, just answer me instead of telling me so!!!
- tialaramex 6y ago> "your call may be recorded for training and quality purposes" I reply "Thank you" when it says this. I mean, it's permission right? Saves me remembering to ask the person who picks up if it's OK for me to record our conversation.
- GekkePrutser 6y agoIt depends on the country... Legally this is a quagmire here in Europe. Every country has its own rules. Generally most companies I know have an opt-out option in the IVR now (IVR = voice menu). Or opt-in in the countries where that is required.