4 ms·

that's exactly the problem is i cant login, and account recovery efforts have gone in circles

• riffic 6y ago
  Fix the log in issue and delete your servers. What would you expect Amazon Web Services to say if you were unable to log in on your AWS account and remove your EC2 instances?
  • modzu 6y ago
    what do you think?? id expect them to assist me regaining access to my account! when i contact support unable to login to a service, they might send me a password reset email, call me, ask for some verifying information, etc. digital ocean just said theyre not really sure what to do! cf Kafka edit: do u work for DO? its like im still trapped in the nightmare. obviously i have opened tickets. gee whiz. i know its hard to understand being locked out of an account you own because most companies have support. GOTO: 1
    • riffic 6y ago
      it's not unheard of for an email address to be blacklisted by a transactional email provider or put on a suppression list. See if you can raise a ticket and troubleshoot why you can't get password reset emails. I'm not sure why you're expecting a phone call though.
      • modzu 6y ago
        is the crankiness and frustration that obvious? perhaps if i were sapping thousands from your bank account you might be cranky too. i digress never meant to full on rant at hn, just wanted to post a PSA. good day to you good sir.
    • riffic 6y ago
      Your server isn't going to delete itself. Seeing how you've responded here, this isn't DigitalOcean's problem, but solely yours.