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> They could hire over 25000 qc staffers for 1 billion. They don't need that many, a few hundred will suffice based on SOP qc processes How exactly would you d
by solidasparagus 6y ago
> They could hire over 25000 qc staffers for 1 billion. They don't need that many, a few hundred will suffice based on SOP qc processes
How exactly would you do this? In the last year 3.4 billion items were sold by American SMBs alone on Amazon. That is 110 items per second. If you hired 25000 QC staffers working at perfect efficiency, they would need to each handle over 1 item per minute. And ensuring that something, often inside of packaging, is not counterfeit is not exactly trivial work that can be pumped out like this. Or you could approach it from the supply side. 45 new sellers join Amazon every minute, and many of those packages never even go through Amazon's hands. And catching a fraudulent seller does not solve the problem - they will just rebrand and reenter the platform.
Comparable marketplaces like eBay have the exact same problem. You are applying principles from a completely different business model - retail - to any online marketplace and pretending they are the same when they are absolutely not.
Please, show me how a few hundred QC people are going to solve this problem. If you have a real solution, Amazon will pay hand over first for it - but actually want to dig into the details of the problem is so much harder than standing on your soapbox and yelling about how Amazon is crippled by greed and stupidity.
Curation at scale is hard.
- alexvoda 6y agoI call bullshit. Do not mislead. The 110 items per second is the wrong metric and you know it. You only need to review all items, not all transactions. I can not believe you did not know this. And you keep ignoring the fact that users can not report items as counterfeit. That is a change that can be made in one sprint (form workflow + localisation). Without proper data on what is counterfeit your legion of ML people will do nothing. You are either willfully misleading in order to defend your employer or you drank too much kool-aid and are unable to escape the reality dispersion field.