3 ms·

hold music at 14.5kbps quality "we're experiencing higher than normal call volumes, please stay on the line" hold music at 14.5kbps quality (repeat)

mikestew 6y ago
You forgot to preface with the new excuse: “Due to COVID-19...”
- Nextgrid 6y ago
  Also the permanent IVR message "please listen carefully as our options have recently changed".
  - deleted 6y ago
    [deleted]
  - GekkePrutser 6y ago
    And "your call may be recorded for training and quality purposes" and "your call is important to us". The former is s legal requirement but I really wonder why they often include the latter. I'd my call is that important, just answer me instead of telling me so!!!
    - tialaramex 6y ago
      > "your call may be recorded for training and quality purposes" I reply "Thank you" when it says this. I mean, it's permission right? Saves me remembering to ask the person who picks up if it's OK for me to record our conversation.
      - GekkePrutser 6y ago
        It depends on the country... Legally this is a quagmire here in Europe. Every country has its own rules. Generally most companies I know have an opt-out option in the IVR now (IVR = voice menu). Or opt-in in the countries where that is required.
deleted 6y ago
[deleted]
BSG-Actual 6y ago
The ones I hate are the ones that ask "have you tried doing it online?" to get you out of the queue. I wouldn't be calling you if you allowed me to do what I'm trying to do online.
- Nextgrid 6y ago
  The problem is that unfortunately there are a lot of monkeys out there that actually do call for things that can be done online, either because of laziness or incompetence such as not being able to manage passwords to login online (I used to work in a customer-facing role selling phones and the amount of idiots buying high-end smartphones while not even being able to login to their email was mind-blowing - I did more password resets for Hotmail/Gmail/Apple than my main duty which was to deal with carrier- and network-related issues). Of course the real solution is to make phone support paid (with a refund if the problem ends up being the company's fault or something that can't be done self-service) as to discourage this behavior.

mikestew 6y ago

You forgot to preface with the new excuse: “Due to COVID-19...”

Nextgrid 6y ago
Also the permanent IVR message "please listen carefully as our options have recently changed".
- deleted 6y ago
  [deleted]
- GekkePrutser 6y ago
  And "your call may be recorded for training and quality purposes" and "your call is important to us". The former is s legal requirement but I really wonder why they often include the latter. I'd my call is that important, just answer me instead of telling me so!!!
  - tialaramex 6y ago
    > "your call may be recorded for training and quality purposes" I reply "Thank you" when it says this. I mean, it's permission right? Saves me remembering to ask the person who picks up if it's OK for me to record our conversation.
    - GekkePrutser 6y ago
      It depends on the country... Legally this is a quagmire here in Europe. Every country has its own rules. Generally most companies I know have an opt-out option in the IVR now (IVR = voice menu). Or opt-in in the countries where that is required.

deleted 6y ago

[deleted]

BSG-Actual 6y ago

The ones I hate are the ones that ask "have you tried doing it online?" to get you out of the queue. I wouldn't be calling you if you allowed me to do what I'm trying to do online.

Nextgrid 6y ago
The problem is that unfortunately there are a lot of monkeys out there that actually do call for things that can be done online, either because of laziness or incompetence such as not being able to manage passwords to login online (I used to work in a customer-facing role selling phones and the amount of idiots buying high-end smartphones while not even being able to login to their email was mind-blowing - I did more password resets for Hotmail/Gmail/Apple than my main duty which was to deal with carrier- and network-related issues). Of course the real solution is to make phone support paid (with a refund if the problem ends up being the company's fault or something that can't be done self-service) as to discourage this behavior.