This isn’t a new problem. Before every phone had a speakerphone option, it was easy to put down the handset of your landline phone while waiting on hold and jus

This isn’t a new problem. Before every phone had a speakerphone option, it was easy to put down the handset of your landline phone while waiting on hold and just check in every once in awhile. Same is true of online chat-based support. Also you could build a feature next which asks you why you’re calling and maybe tells the agent why you’re calling before transferring/connecting you...