4 ms·
... and hello to forgetting why you were on the phone in the first place. User calls financial institution, user is put on hold, user invokes "goodbye to hold
by gamedna 6y ago
... and hello to forgetting why you were on the phone in the first place.
User calls financial institution, user is put on hold, user invokes "goodbye to hold music" feature, user goes on with their life and regains time, user forgets they are on hold and goes to the bathroom... you can see where this is going.
- lstamour 6y agoThis isn’t a new problem. Before every phone had a speakerphone option, it was easy to put down the handset of your landline phone while waiting on hold and just check in every once in awhile. Same is true of online chat-based support. Also you could build a feature next which asks you why you’re calling and maybe tells the agent why you’re calling before transferring/connecting you...
- Igelau 6y agoConsidering how the last couple calls went, I have no problem with my power company hearing me drop a havana omelette. I'd consider that a feature.
- geofft 6y agoThe system doesn't unmute you immediately: > Once a representative is identified, Google Assistant will notify you that someone’s ready to talk and ask the representative to hold for a moment while you return to the call. So you can go use the bathroom while you wait (if you're quick about it, or you're willing to risk the representative hanging up on you).