NPS can be gamified in any way you want it. If you want to use it as a real metric to improve your product, it’s a great metric. But if you want to use it to co

NPS can be gamified in any way you want it. If you want to use it as a real metric to improve your product, it’s a great metric. But if you want to use it to convince shareholders your company is very valuable, it’s extremely easy to do so by implementing certain biases.