In general, you need agents to navigate complex systems with which you have little familiarity. Given the 21st century air travel features navigating complex a

In general, you need agents to navigate complex systems with which you have little familiarity. Given the 21st century air travel features navigating complex automated systems designed to gaslight you into giving them interest-free loans, it seems like an agent is exactly what is called for. I expect the value of SME-assistance in a number of areas is going to increase, not shrink.