I'm an App Store developer, and every time that App Store downloads fail, users email me instead of contacting Apple, even though Apple controls the entire inst

I'm an App Store developer, and every time that App Store downloads fail, users email me instead of contacting Apple, even though Apple controls the entire installation process, and there's nothing developers can do. It's so frustrating. Apple charges 30%, offers crap service, and developers shoulder the entire support burden.