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The agent doesn't get kickbacks from the airline or the hotel. The agent gets a kickback from the distribution system, which itself charges a fee to the airline
by namdnay 6y ago
The agent doesn't get kickbacks from the airline or the hotel. The agent gets a kickback from the distribution system, which itself charges a fee to the airline. Airlines don't want agencies, they tolerate them because they still bring the vast majority of traffic (except for some lowcosts, e.g. SWA, Ryanair)
- FDSGSG 6y agoAFAIK if they're in a partner program like FSPP the kickback will come directly from the chain, and these are exactly the bookings where travel agents can offer the most value.