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Very amusing except for your connection troubles. I also had intermittent disconnection issues with the same ISP that they fobbed off with "maybe your WiFI is

Very amusing except for your connection troubles. I also had intermittent disconnection issues with the same ISP that they fobbed off with "maybe your WiFI is bad/has interference" or "you may be running other processes that are saturating the network connection". I had no devices with ethernet ports so I bought a USB ethernet adapter, booted up a barebones linux dist, ran a script that tried to connect to an upstream server, plotted a graph (which showed a disconnection every 20 minutes) and presented that to them. To their credit they admitted there was a problem and moved my microwave antenna to another tower. (For all I know the former tower still has that issue)

milankragujevic 6y ago
At least you reached someone who can interpret the graph, or even if they could, are even allowed to and able to (and willing to) forward the issue upstream. Usually ISPs here optimize for lowest possible maintenance cost (right away), which means leaving things in a degraded state forever, and fix it when it finally breaks (which can cost more than fixing it right away). So in general nobody wants to do a costly fix for one user in a small semi-rural area, especially if nobody else complains (and they don't, they don't know or suffer through it, or have a 10 Mbps package anyway so they don't notice anything unusual).