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In EU I think a "consumer complaint/guarantee" would work (the law, not a warranty given by the producer). As in: the product is no longer working as advertised
by matsemann 6y ago
In EU I think a "consumer complaint/guarantee" would work (the law, not a warranty given by the producer). As in: the product is no longer working as advertised/expected, so I want my money back.
For instance, when an older PlayStation (3?) in an update made it so that one could no longer run Linux (which was advertised as possible), I know of people that got to return it and get their money back after the Norwegian Consumer Council ruled against Sony.
- fxtentacle 6y agoI concur. This is also likely the reason why Oculus stopped selling the Quest in some EU countries. Their planned EULA update will make it impossible to use the device without a Facebook account, which might make them legally liable to provide a refund in case anyone complains about it.
- kalleboo 6y agoAlso most likely violates the GDPR
- kingbirdy 6y agoIt would be nice if there was a right to get back the product you paid for (i.e. revert the adware update), rather than being forced to either accept the ads or return the product.