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Do they have the right to do that? Do customers in any country have a right to demand a product's firmware be restored to factory-state (on the grounds that wha
by DaiPlusPlus 6y ago
Do they have the right to do that? Do customers in any country have a right to demand a product's firmware be restored to factory-state (on the grounds that what they received isn't what they were sold)?
- can16358p 6y agoEven though if customers do have that right, I'd like to see how many % of the regular users actually demand it.
- DaiPlusPlus 6y agoYou have no idea how much I want Apple to be forced to allow me to restore my iPhone to its original firmware!
- can16358p 6y agoSure, but we're on HN. The discussion here definitely doesn't reflect the general audience where 99% of the people aren't tech savvy and don't even know what a firmware is.
- ObsoleteNerd 6y agoI’ve used Australian consumer affairs laws to return products well outside the return date when they’ve been updated to remove/modify features I specifically wanted. I returned a Bose speaker when it stopped letting you cast to it without their app, and have returned my Ring external camera when they removed customisable motion zones (I need to block a specific tree that moves in the wind). Plus more. I’ve never had a problem doing so, I’m always polite and just explain that it’s no longer as advertised and print out the product update notes showing that they removed/changed x or y feature.