O365 (aka Microsoft 365 now) has easily been the most unreliable SaaS product I've been forced to use over the past 8 1/2 years, it's been a real disaster story

O365 (aka Microsoft 365 now) has easily been the most unreliable SaaS product I've been forced to use over the past 8 1/2 years, it's been a real disaster story for several of the clients I used to have and for several of them has resulted in loss of profits and general distrust in Cloud/SaaS software. A few times during outages I managed to get hold of someone that worked at Microsoft who stated something along the lines that they only state that a service is degraded or has an outage if enough customers complain - or if the websites they have to sell / demonstrate products to potential customers are unavailable.