The biggest problem is that a lot of these companies no longer have support for the average users, so, you simply have no way to escalate the issue, other than

The biggest problem is that a lot of these companies no longer have support for the average users, so, you simply have no way to escalate the issue, other than Hacker News or the like. It's this support-through-Hacker-News phenomenon that must be addressed. One CDN is especially notable for doing this -- they may delete your site w/o an explanation, and then if it blows up, their CEO or CTO comes here to say not to worry, that you can always contact him directly here through HN or the special email. What if you don't have or don't know HN? We never get any follow-ups or postmortems for these incidents, either; with the companies brushing the whole incident as a private matter, never respecting the wishes of the user to share the details publicly, never sharing the details with the user itself, either. P.S. Looks like Danny Hall got the account restored a few hours ago with all the pics; but he didn't seem to have received any explanation, either; probably never will.