Articles are more of a product that is sold, and less of a service. There is no close interaction required like in a real service business. A service customer h

Articles are more of a product that is sold, and less of a service. There is no close interaction required like in a real service business. A service customer has to interact with the service provider and therefore a longer-term ongoing relationship is beneficial to both. But even then, a low-individuality service can be one-off and is expected to be. Think e.g. of a car wash. Or renting VMs in the cloud. So I don't think newspapers, selling their totally unindividualized, standardized and prepackaged good (can't even pick just the sports section) is anything like a "service" or comparable to most SaaS. However, they continue behaving like it saleswise, alienating their readership