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> It's a little difference with Facebook and Google, because unlike the other companies you mentioned, users are not the customers of Facebook and Google -- adv
by skinkestek 6y ago
> It's a little difference with Facebook and Google, because unlike the other companies you mentioned, users are not the customers of Facebook and Google -- advertisers are.
This is so tiring.
Also, I've been paying Google real money for half a decade or so, so I am definitely their customer.
That said I'm well aware that that doesn't seem to mean anything in Google land and I might be thrown out for anything tomorrow with no explanation and no way to get my account back except complaining in social media.
- samatman 6y agoIt's still true on an institutional level, though. Paying customers at Google are pin money, AdSense is bread and butter. If there's a conflict, AdSense wins, period. There's a firmly entrenched culture where user accounts are a cost center, to be managed "at scale", that carries over to paying accounts. That attitude shouldn't carry over, of course; nonetheless, it does, as you recognize in your last paragraph.